Merchandise may be returned within 14 business days from the date of the order is received for a store credit. All merchandise must be returned in NEW CONDITION Due to health and safety regulations all merchandise must be unwashed, unaltered with the original tag attached. Any return received with makeup stains, deodorant stains, pet hair or smoke will be refused and returned to you and is subject to a shipping charge.
- Please note: All items in Sale/Clearance, Flash Sales, and any sales/discounts are non-returnable, non-refundable and FINAL SALE! These items CANNOT be returned for a refund, cannot be returned for a store credit or be exchanged!
We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for store credit.
If you received defective merchandise, please contact our customer service department within 3 business days. Items that have been washed, altered or handled without care by the customer does not count as a defected item.
1. Refer to the complete Return Policy above to ensure that your return meets all criteria.
2. Fill our the form here: Return/exchange form
3. Please return your item(s) via the shipping carrier of your choice. Or you can request for us to invoice you for a return label. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
4. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.
REFUSED OR UNDELIVERABLE ORDER(S)
1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
2. Undeliverable orders due to error on your part will require re-shipment and will be charged to you.
THANK YOU for shopping with Thepromisedlanduk . Please let us know your questions or concerns via Email: [email protected]